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Billing & Registration

Patient Services Representative

  • PittsburghPA
  • Full-Time
  • On-site
  • Day Job

PostedMarch 3, 2026

Pay$18.79–$28.03 / hr

Apply nowSave job

About this role

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We’re seeking a Patient Services Representative who brings professionalism, empathy, and strong communication skills to every patient interaction. This is a fast‑paced, patient‑facing role supporting a busy specialty practice.

This position offers a consistent Monday–Friday schedule, alternating between 7:30 AM–4:00 PM and 8:00 AM–4:30 PM shifts (8 hours). No weekends, holidays, on‑call, travel, or evening shifts.

In this role, you’ll greet patients, verify demographics and insurance, collect co‑pays, and provide exceptional front‑desk customer service. You’ll manage incoming patient calls and messages, assist with scheduling appointments and procedures, and maintain the scheduling inbox and waitlist. You’ll also scrub upcoming schedules, optimize provider templates, and proactively fill appointment gaps to ensure efficient clinic flow.

Additional responsibilities include scheduling follow‑up visits, scanning documents into patient charts, and collaborating closely with surgery schedulers, clinical staff, and providers to support seamless patient care.

Ideal candidates will have prior experience in a fast‑paced, high‑volume medical practice and demonstrated success in:

  • Managing incoming patient calls and messaging
  • Scheduling appointments and/or procedures in a private practice or specialty setting
  • Working with provider templates and patient schedules, including schedule scrubbing and appointment optimization
  • Performing front‑desk duties such as check‑in/check‑out, insurance verification, co‑pay collection, and follow‑up scheduling
  • Delivering excellent, patient‑facing customer service

Previous scheduling or registration experience is preferred. EPIC experience is a plus, but not required. If you enjoy multitasking, helping patients navigate their care, and thriving in a busy front‑office environment, this role may be a great fit.


Fast Facts about ST Health St. Margaret Dermatology

  • Monday–Friday, 8‑hour shifts
  • No weekends, holidays, or on‑call
  • Specialized in Mohs Micrographic Surgery for skin cancer
  • State‑of‑the‑art academic teaching facility
  • Recently renovated and expanding surgical services
  • Convenient location with free onsite parking

    Responsibilities:

 

  • Educate patients about their financial responsibilities and connect them to advocacy resources.
  • Verify insurance benefits online or by phone.
  • Obtain patient or family signatures for treatment and financial consent, following HIPAA rules.
  • Direct phone calls to the appropriate areas or clinical providers.
  • Perform administrative tasks like scanning medical records and faxing.
  • Greet patients warmly and assist with check-in, either through self-arrival technology or at the desk.
  • Collect copayments and other patient payments.
  • Update patient registration information and schedule follow-up appointments.
  • Help patients navigate the healthcare system and provide clear instructions.
  • Take action to resolve service issues and ensure continuity of care.
  • Register patients in the Biometrics program and explain its benefits.
  • Promote and assist with MyST Health patient portal registration.
  • Perform tasks according to system-wide competencies and behaviors.
  • Carry out other assigned duties as needed.

 

  • Completion of high school graduate or equivalent is required. 
  • Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. 
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred. 
  • Knowledge of medical terminology is preferred. 
  • Prior experience with Medipac, Epic, or other health records systems is preferred.

    Licensure, Certifications, and Clearances:
     
  • Act 34


ST Health is an Equal Opportunity Employer/Disability/Veteran

Pay range

$18.79–$28.03 / hr

Set by education and experience. Shift differentials are paid on top.

Your recruiter

Jamie Park

Nurse Recruiter — Pittsburgh Metro

Start your application

About two minutes. Leave your name and email; we send a link that keeps your place for 14 days.

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pepper2.socialhost.dev › job › 23362126 › patient-services-representative

Patient Services Representative — Pittsburgh, PA | Pepper Health (Library Build)

Patient Services Representative at Pepper Health, Pittsburgh. See the pay range, the schedule, and your recruiter’s name before you apply.

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title: 'Patient Services Representative'
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organization: 'SFX Demo'
location: 'Pittsburgh, PA'
employment_type: 'Full-Time'
date_posted: '2026-03-03T13:00:15.567Z'
date_modified: '2026-05-18T09:14:21.11Z'
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# Patient Services Representative

- Location: Pittsburgh, PA (On-site)
- Employment type: Full-Time
- Category: Billing & Registration
- Shift: Day Job
- Business unit: ST Health St. Margaret
- Pay: $18.79–$28.03 / hr
- Organization: SFX Demo
- Posted: 2026-03-03T13:00:15.567Z

## Description

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text-decoration: none;
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…

The full Markdown agents read

A day in the role

Life at Pepper Health

  • Captions
  • Transcript
  • Audio-described

Shift and schedule

  • Shift

    Day Job

  • Hours

    Full-Time

  • Workplace

    On-site

Where you’ll work

Pittsburgh, PA

A city of bridges, neighborhoods and world-class medicine. Affordable living, a booming health sector, and Pepper Health facilities across the metro — from our flagship Shadyside campus to a home-health network covering every borough.

About working in Pittsburgh
  • Pepper Health Shadyside
  • Pepper Health Passavant
  • Pepper Health Children's
  • Pepper Health Rehab Services
  • Pepper Health at Home

Benefits

Benefits from day one

  • Day-one health coverage

    Medical, dental and vision start your first day — no waiting period, full- and part-time.

  • Tuition & certifications

    Up to $5,250/yr tuition support plus paid certification renewals and exam fees.

  • Retirement with match

    403(b) with employer match and immediate vesting on your contributions.

  • PTO & wellbeing days

    Generous paid time off, paid parental leave, and dedicated wellbeing days.

  • Ladders & residencies

    Nurse residency, allied apprenticeships, and defined advancement ladders in every area.

  • Family support

    Childcare discounts, caregiver leave, and flexible scheduling that respects your life.

Stories

From people in this role

Devin R., Lead MRI Technologist

Allied health at Pepper is a career, not just a job. Certifications paid, cross-training encouraged, and a clear ladder from tech to lead.

Devin R.Lead MRI Technologist — joined as a tech

Career progression

Where this role can lead

  1. New-grad RN / Residency

  2. Staff RN — specialty certified

  3. Charge / Clinical Resource RN

  4. Nurse Manager or CNS / NP track

  5. Director of Nursing

FAQ

Questions people ask about this role

About this roleCan I cross-train into other modalities?

Yes — cross-training is how most of our imaging and lab teams grow. Your manager builds it into your development plan.

About this roleDo you support continuing education?

Up to $5,250/yr in tuition support plus paid certification fees — many of our techs are in degree programs while working.

About this roleIs there a path from entry roles to clinical careers?

Our patient-care-support roles feed directly into nursing and allied pipelines, with tuition support and schedules that flex around school.

About this roleWhat does advancement look like?

Defined ladders — tech → senior → lead → supervisor — with transparent criteria and pay steps published for every level.

Application process

What happens after you apply

  1. Apply

    ~2 min

    Two minutes with Apply Start — resume autofill does the rest.

  2. Recruiter screen

    2–3 days

    A real person reviews every application and reaches out.

  3. Interviews

    Week 1–2

    Meet your manager and the team — virtual or on-site, your pick.

  4. Offer

    Within 30 days

    Transparent pay, benefits walkthrough, and time to decide.

  5. Welcome

    Day one

    Paid onboarding, a peer buddy, and your 90-day growth plan.

Related

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Patient Services Representative

$18.79–$28.03 / hrPittsburghPA

Apply now