Patient Services Representative – OB/GYN (Monroeville, PA)

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    "description": "ST Health is hiring a Full-Time Patient Services Representative to help support their Womancare Associates - East team in Monroeville, PA!Hours: Monday-Friday, 7:30am to 4:00pm. No evenings, weekends, or holidays! Location: Home location will be 4075 Monroeville Blvd., Suite 330, Monroeville, PA 15146. This position will also cover our other Monroeville office as needed (2644 Mosside Blvd., Monroeville, PA 15146). Occasional travel to our Irwin office may be required to support staffing needs. Position Specifics: ST Health Womancare Associates provides women's health care to our patients in the community. This position will work with a supportive team and leaders to help you grow within your position, and within the practice. See what being a Patient Services Representative can do for ST Health and what ST Health can do for Patient Services Representatives – it’s more than just a job!What Can You Bring to ST Health?Contribute to ST Health’s mission of Life Changing MedicineSet the standards for the level and quality of care for the care delivery teamProvide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.Demonstrate a commitment to the community and to your health care professionWhat Can ST Health Do for You?A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the futureHealth and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement programWork life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leaveCompetitive pay for the work that you do – base pay, merit, and premium payPurpose:A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired ST Health Experience at ST Health physician practices, hospitals, and outpatient surgery departments.Responsibilities:Provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the ST Health Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyST Health patient portal and assist patients in registration when applicableAssist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxing*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.Stays informed on navigation and usability of ST Health Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Provide a warm greeting for all patients.Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances: Act 34ST Health is an Equal Opportunity Employer/Disability/Veteran",
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type: 'JobPosting'
title: 'Patient Services Representative - OB/GYN (Monroeville, PA)'
url: 'https://pepper2.socialhost.dev/job/23362844/patient-services-representative-ob-gyn-monroeville-pa/'
job_id: '23362844'
organization: 'SFX Demo'
location: 'Monroeville, PA'
employment_type: 'Full-Time'
date_posted: '2026-03-24T11:30:18.367Z'
date_modified: '2026-05-18T09:14:30.49Z'
---

# Patient Services Representative - OB/GYN (Monroeville, PA)

- Location: Monroeville, PA (On-site)
- Employment type: Full-Time
- Category: Billing & Registration
- Shift: Day Job
- Business unit: University of Pittsburgh Physicians
- Pay: $18.79–$28.03 / hr
- Organization: SFX Demo
- Posted: 2026-03-24T11:30:18.367Z

## Description

**ST Health is hiring a Full-Time Patient Services Representative to help support their Womancare Associates - East team in Monroeville, PA!**

**Hours:** Monday-Friday, 7:30am to 4:00pm. No evenings, weekends, or holidays!
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