About this role
ST Health Community Care Behavioral Health is hiring a full-time Licensed Professional Care Manager to join the Allegheny Care Management team!
This hybrid role includes a combination of work-from-home time, travel to providers within Allegheny County and some time spent in the office. This position will provide utilization review with providers and member engagement to link to provider and community resources.
A Care Manager is responsible for assisting members identified at risk for recidivism, discontinuous care, or as members of priority or special needs populations who present with complex needs for coordination of their behavioral health services with other aspects of their care. The care manager is responsible for assisting these assigned members to care at all levels of the continuum, and for providing any and all required pre-certification, continued stay and/or discharge reviews; service authorization, and care coordination as needed. The Care Manages executes these responsibilities consistent with the applicable Community Care Policies and Procedures. A care manager represents the organization to providers, member groups and families, and participates in the overall administration of clinical operations as warranted. A care manager is expected to bring a level of clinical leadership to the care management department. These care managers are specifically chosen based upon a targeted area of practice, supported by education, training, and experience, with expertise in the delivery of behavioral health care. In addition, a care manager may serve as the care management lead for other members of his/her team. Title and salary will be determined based upon education and care manager experience for Sr. Professional Care Manager within Community Care Behavioral Health
Responsibilities:
- Makes authorization determinations for medically necessary services independently, within the scope of the practice of held licensure.
- Demonstrates knowledge of clinical treatment, case management and community resources.
- Encourages coordination of care with primary care physician and other service providers integral to the member’s life.
- Monitors and evaluates effectiveness and outcome of treatment and service plans and recommends, modifications as necessary to provide optimal clinically appropriate services with a goal of maintenance in the community at the least restrictive level of care.
- Assists assigned members with smooth transition when moving into or out of the county.
- Demonstrates excellent clinical, written and oral communication skills.
- Responds to deadlines and has work completed on or before deadline 95% of the time.
- Develops specific outreach plans for assigned members who do not maintain regular contact with their behavioral health provider as recommended contributing to frequent crises, recidivism, and interfering with maximum benefit from available care.
- Implements appropriate clinical interventions to ensure optimal clinical and quality outcomes for members.
- Works with Member Services, Network Management and Quality Management staff to assure that systematic revisions to improve services are developed and implemented.
- Assists with coordinating information and making presentations to participating providers, state and federal agencies, community groups and other interested parties.
- Identifies provider issues and recommendations for improvement.
- Assumes responsibility for a designated client case load across the continuum.
- Provides members, providers, and other stakeholders with accurate information concerning behavioral health care benefits andcoverage.
- Facilitates linkages for members and families between primary care and behavioral health providers and other social service or provider agencies as needed to develop and coordinate service plans.
- Maintains contact with and refers members to community based case management services as appropriate.
- Posesses excellent clinical skills with sophisticated understanding of the over-all needs of individual members assigned to him or her.
- Consults with appropriate physician advisors as needed for case collaboration and care planning.
- Attends case conferences, interagency and provider treatment planning meetings for assigned members.
- Participates in professional development activities.
- Works as part of a team providing clinical expertise and knowledge to member services and other care management staff.
- Supervises collection of information regarding the delivery and outcomes of services to members, and uses that information torecommend modifications to plan policies and procedures which improve the delivery of services to members.
- Coordinates, reviews and maintains daily logs for reporting purposes and for weekly preparation and analysis of trending reports.
- Collaborates with providers and others in order to obtain initial assessment, treatment planning and aftercare planning for members.
- Conducts all clinical reviews, service authorization and care coordination (or oversight and supervision) for all assigned members receiving behavioral health services.
- Independently problem solves based on advanced-level knowledge of the service delivery system, the provider network, member services policies, members’ rights and responsibilities, and the operating practices of the organization.
- Proposes and implements creative solutions to member problems and to achieve a high level of member satisfaction with services.
- Maintains an understanding of behavioral health benefits and remains current on covered benefits, limitations, exclusions, and policies and procedures, in regards to services.
- Utilizes supervision with medical director and clinical manager regularly.
- Participates in CQI activities and provider training.
- Works with members and providers to customize services to best meet members’ needs within the scope of Community Care’s obligations to its members.
- Receives and responds to complex and crisis calls.
- Responds to member and provider complaints according to Community Care’s policies and procedures.
- Pennsylvania Licensure in health or human services field and master’s degree OR licensed RN (BSN preferred) OR Licensed Behavior Specialist (For IBHS levels of care only).
- Preference will be given to licensure other than LBS.
Minimum of three years of relevant clinical experience.
- Must be comfortable talking on the phone with members.
- Prior experience with substance use disorders is a bonus.
- General knowledge of best practices in behavioral health, emphasizing work with special needs or priority populations and in public sector systems.
Certification as a Certified Addiction Counselor (CAC) or Certified Alcohol and Drug Counselor (CADC) is helpful.
Licensure, Certifications, and Clearances:
A current and unrestricted Pennsylvania Licensure: RN, LSW, LCSW, LPC, licensed MFT, or a licensed PhD (psychologist). Licensed Behavior Specialist (for IBHS levels of care only).
*Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.
ST Health is an Equal Opportunity Employer/Disability/Veteran
Pay range
$29.01–$48.21 / hr
Set by education and experience. Shift differentials are paid on top.
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The Care Manages executes these responsibilities consistent with the applicable Community Care Policies and Procedures. A care manager represents the organization to providers, member groups and families, and participates in the overall administration of clinical operations as warranted. A care manager is expected to bring a level of clinical leadership to the care management department. These care managers are specifically chosen based upon a targeted area of practice, supported by education, training, and experience, with expertise in the delivery of behavioral health care. In addition, a care manager may serve as the care management lead for other members of his/her team. Title and salary will be determined based upon education and care manager experience for Sr. Professional Care Manager within Community Care Behavioral HealthResponsibilities: Makes authorization determinations for medically necessary services independently, within the scope of the practice of held licensure.Demonstrates knowledge of clinical treatment, case management and community resources.Encourages coordination of care with primary care physician and other service providers integral to the member's life.Monitors and evaluates effectiveness and outcome of treatment and service plans and recommends, modifications as necessary to provide optimal clinically appropriate services with a goal of maintenance in the community at the least restrictive level of care.Assists assigned members with smooth transition when moving into or out of the county.Demonstrates excellent clinical, written and oral communication skills.Responds to deadlines and has work completed on or before deadline 95% of the time.Develops specific outreach plans for assigned members who do not maintain regular contact with their behavioral health provider as recommended contributing to frequent crises, recidivism, and interfering with maximum benefit from available care.Implements appropriate clinical interventions to ensure optimal clinical and quality outcomes for members.Works with Member Services, Network Management and Quality Management staff to assure that systematic revisions to improve services are developed and implemented.Assists with coordinating information and making presentations to participating providers, state and federal agencies, community groups and other interested parties.Identifies provider issues and recommendations for improvement.Assumes responsibility for a designated client case load across the continuum.Provides members, providers, and other stakeholders with accurate information concerning behavioral health care benefits andcoverage.Facilitates linkages for members and families between primary care and behavioral health providers and other social service or provider agencies as needed to develop and coordinate service plans.Maintains contact with and refers members to community based case management services as appropriate.Posesses excellent clinical skills with sophisticated understanding of the over-all needs of individual members assigned to him or her.Consults with appropriate physician advisors as needed for case collaboration and care planning.Attends case conferences, interagency and provider treatment planning meetings for assigned members.Participates in professional development activities.Works as part of a team providing clinical expertise and knowledge to member services and other care management staff.Supervises collection of information regarding the delivery and outcomes of services to members, and uses that information torecommend modifications to plan policies and procedures which improve the delivery of services to members.Coordinates, reviews and maintains daily logs for reporting purposes and for weekly preparation and analysis of trending reports.Collaborates with providers and others in order to obtain initial assessment, treatment planning and aftercare planning for members.Conducts all clinical reviews, service authorization and care coordination (or oversight and supervision) for all assigned members receiving behavioral health services.Independently problem solves based on advanced-level knowledge of the service delivery system, the provider network, member services policies, members' rights and responsibilities, and the operating practices of the organization.Proposes and implements creative solutions to member problems and to achieve a high level of member satisfaction with services.Maintains an understanding of behavioral health benefits and remains current on covered benefits, limitations, exclusions, and policies and procedures, in regards to services.Utilizes supervision with medical director and clinical manager regularly.Participates in CQI activities and provider training.Works with members and providers to customize services to best meet members' needs within the scope of Community Care's obligations to its members.Receives and responds to complex and crisis calls.Responds to member and provider complaints according to Community Care's policies and procedures.Pennsylvania Licensure in health or human services field and master's degree OR licensed RN (BSN preferred) OR Licensed Behavior Specialist (For IBHS levels of care only). Preference will be given to licensure other than LBS. Minimum of three years of relevant clinical experience. Must be comfortable talking on the phone with members. Prior experience with substance use disorders is a bonus. General knowledge of best practices in behavioral health, emphasizing work with special needs or priority populations and in public sector systems.Certification as a Certified Addiction Counselor (CAC) or Certified Alcohol and Drug Counselor (CADC) is helpful. Licensure, Certifications, and Clearances: A current and unrestricted Pennsylvania Licensure: RN, LSW, LCSW, LPC, licensed MFT, or a licensed PhD (psychologist). Licensed Behavior Specialist (for IBHS levels of care only). *Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.ST Health is an Equal Opportunity Employer/Disability/Veteran",
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}pepper2.socialhost.dev › job › 23362593 › licensed-professional-care-manager-allegheny-county
Licensed Professional Care Manager - Allegheny County — Pittsburgh, PA | Pepper Health (Library Build)
Licensed Professional Care Manager - Allegheny County at Pepper Health, Pittsburgh. See the pay range, the schedule, and your recruiter’s name before you apply.
---
type: 'JobPosting'
title: 'Licensed Professional Care Manager - Allegheny County'
url: 'https://pepper2.socialhost.dev/job/23362593/licensed-professional-care-manager-allegheny-county/'
job_id: '23362593'
organization: 'SFX Demo'
location: 'Pittsburgh, PA'
employment_type: 'Full-Time'
date_posted: '2026-03-02T10:15:30.1Z'
date_modified: '2026-05-18T09:14:27.823Z'
---
# Licensed Professional Care Manager - Allegheny County
- Location: Pittsburgh, PA (Hybrid)
- Employment type: Full-Time
- Category: Behavioral Health
- Shift: Day Job
- Business unit: Community Care Behavioral Health
- Pay: $29.01–$48.21 / hr
- Organization: SFX Demo
- Posted: 2026-03-02T10:15:30.1Z
## Description
ST Health Community Care Behavioral Health is hiring a full-time Licensed Professional Care Manager to join the Allegheny Care Management team!
This hybrid role includes a combination of work-from-home time, travel to providers within Allegheny County and some time spent in the office. This position will provide utilization review with providers and member engagement to link to provider and community resources.
…
Shift and schedule
Shift
Day Job
Hours
Full-Time
Workplace
Hybrid
Where you’ll work
Pittsburgh, PA
A city of bridges, neighborhoods and world-class medicine. Affordable living, a booming health sector, and Pepper Health facilities across the metro — from our flagship Shadyside campus to a home-health network covering every borough.
- Pepper Health Shadyside
- Pepper Health Passavant
- Pepper Health Children's
- Pepper Health Rehab Services
- Pepper Health at Home
Benefits
Benefits from day one
Day-one health coverage
Medical, dental and vision start your first day — no waiting period, full- and part-time.
Tuition & certifications
Up to $5,250/yr tuition support plus paid certification renewals and exam fees.
Retirement with match
403(b) with employer match and immediate vesting on your contributions.
PTO & wellbeing days
Generous paid time off, paid parental leave, and dedicated wellbeing days.
Ladders & residencies
Nurse residency, allied apprenticeships, and defined advancement ladders in every area.
Family support
Childcare discounts, caregiver leave, and flexible scheduling that respects your life.
Stories
From people in this role
Allied health at Pepper is a career, not just a job. Certifications paid, cross-training encouraged, and a clear ladder from tech to lead.
Career progression
Where this role can lead
Care Coordinator
Licensed Clinician (LSW/LPC)
Senior Clinician — LCSW
Program Supervisor
Behavioral Health Director
FAQ
Questions people ask about this role
About this roleCan I cross-train into other modalities?
Yes — cross-training is how most of our imaging and lab teams grow. Your manager builds it into your development plan.
About this roleDo you support continuing education?
Up to $5,250/yr in tuition support plus paid certification fees — many of our techs are in degree programs while working.
About this roleIs there a path from entry roles to clinical careers?
Our patient-care-support roles feed directly into nursing and allied pipelines, with tuition support and schedules that flex around school.
About this roleWhat does advancement look like?
Defined ladders — tech → senior → lead → supervisor — with transparent criteria and pay steps published for every level.
Application process
What happens after you apply
Apply
Two minutes with Apply Start — resume autofill does the rest.
Recruiter screen
A real person reviews every application and reaches out.
Interviews
Meet your manager and the team — virtual or on-site, your pick.
Offer
Transparent pay, benefits walkthrough, and time to decide.
Welcome
Paid onboarding, a peer buddy, and your 90-day growth plan.
Related
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