Patient Services Representative, Full Time (Chapel Harbor)

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    "description": "The Rehabilitation Institute is seeking a Patient Services Representative to join the team at our Chapel Harbor clinic!  This position will work a schedule of Mon/Wed/Fri 6:45am-3:15pm, Tues 10:30am-6pm and Thurs 8am-4:30pm.  A perk of this position is that it does not require any weekends or holidays!  If you or someone you may know would make a great fit, apply today!A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired ST Health Experience at ST Health physician practices, hospitals, and outpatient surgery departments.Responsibilities:Provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the ST Health Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefits Promote MyST Health patient portal and assist patients in registration when applicableAssist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of ST Health Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.High school diploma or equivalent is required.Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances: Act 33 with renewalAct 34 with renewalAct 73 FBI Clearance with renewalST Health is an Equal Opportunity Employer/Disability/Veteran",
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type: 'JobPosting'
title: 'Patient Services Representative, Full Time (Chapel Harbor)'
url: 'https://pepper2.socialhost.dev/job/23362831/patient-services-representative-full-time-chapel-harbor/'
job_id: '23362831'
organization: 'SFX Demo'
location: 'Pittsburgh, PA'
employment_type: 'Full-Time'
date_posted: '2026-03-19T10:00:19.023Z'
date_modified: '2026-05-18T09:14:30.49Z'
---

# Patient Services Representative, Full Time (Chapel Harbor)

- Location: Pittsburgh, PA (On-site)
- Employment type: Full-Time
- Category: Billing & Registration
- Shift: Day Job
- Business unit: ST Health Centers for Rehab Services
- Pay: $18.79–$28.03 / hr
- Organization: SFX Demo
- Posted: 2026-03-19T10:00:19.023Z

## Description

**The Rehabilitation Institute is seeking a Patient Services Representative to join the team at our Chapel Harbor clinic! This position will work a schedule of Mon/Wed/Fri 6:45am-3:15pm, Tues 10:30am-6pm and Thurs 8am-4:30pm. A perk of this position is that it does not require any weekends or holidays! If you or someone you may know would make a great fit, apply today!**
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired ST Health Experience at ST Health physician practices, hospitals, and outpatient surgery departments.

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