Patient Services Representative – CCP Greater Pittsburgh

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    "description": "Are you passionate about helping kids be their best selves?\nJoin our team of Life Changers!\nST Health Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Pittsburgh.\nWeekend availability required to support the hours of operation.\nPrior pediatric office experience strongly preferred.\nExcellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!\nPurpose:A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired ST Health Experience at ST Health physician practices, hospitals, and outpatient surgery departments.Responsibilities:\n\nHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.\nAssist with administrative duties in the office including but not limited to scanning of medical records and faxing\nGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preference\nSchedule or connect patient to resources to schedule for ancillary services at checkout\nUnderstands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the ST Health Experience.\nAssist patients in education of financial responsibility and connect them to advocacy resources as needed\nObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations\nConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries\nPromote MyST Health patient portal and assist patients in registration when applicable\nCollect copayments and any other applicable patient payments at the point of service\nProvide a warm greeting for all patients\nRegister patients in Biometrics (fingerprint recognition) program and explain benefits\nConfirm and/or update patient registration information at checkout\nAppropriately distribute / triage phone calls to other areas and / or clinical providers\nSchedule follow-up appointments within the practice at checkout\n\nCompletion of high school graduate or equivalent is required.\nExperience with personal computer based applications, other various office equipment and proficient typing skills are preferred.\nTwo years of experience in a medical / billing / fiscal or customer service function is preferred.\nKnowledge of medical terminology is preferred.\nPrior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:\nAct 31 Child Abuse Reporting with renewal\nAct 33 with renewal\nAct 34 with renewal\nAct 73 FBI Clearance with renewal\n\nST Health is an Equal Opportunity Employer/Disability/Veteran",
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    "datePosted": "2024-10-31",
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    "validThrough": "2026-12-11",
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type: 'JobPosting'
title: 'Patient Services Representative - CCP Greater Pittsburgh'
url: 'https://pepper2.socialhost.dev/job/23360598/patient-services-representative-ccp-greater-pittsburgh/'
job_id: '23360598'
organization: 'SFX Demo'
location: 'Pittsburgh, PA'
employment_type: 'Full-Time'
date_posted: '2024-10-31T09:15:24.207Z'
date_modified: '2026-05-18T09:14:00.66Z'
---

# Patient Services Representative - CCP Greater Pittsburgh

- Location: Pittsburgh, PA
- Employment type: Full-Time
- Category: Billing & Registration
- Shift: Day Job
- Business unit: ST Health Children's Hospital of Pittsburgh
- Pay: $17.68–$27.74 / hr
- Organization: SFX Demo
- Posted: 2024-10-31T09:15:24.207Z

## Description

Are you passionate about helping kids be their best selves?

Join our team of Life Changers!
…

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