About this role
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We’re seeking a Patient Services Representative who brings professionalism, empathy, and strong communication skills to every patient interaction. This is a fast‑paced, patient‑facing role supporting a busy specialty practice.
This position offers a consistent Monday–Friday schedule, alternating between 7:30 AM–4:00 PM and 8:00 AM–4:30 PM shifts (8 hours). No weekends, holidays, on‑call, travel, or evening shifts.
In this role, you’ll greet patients, verify demographics and insurance, collect co‑pays, and provide exceptional front‑desk customer service. You’ll manage incoming patient calls and messages, assist with scheduling appointments and procedures, and maintain the scheduling inbox and waitlist. You’ll also scrub upcoming schedules, optimize provider templates, and proactively fill appointment gaps to ensure efficient clinic flow.
Additional responsibilities include scheduling follow‑up visits, scanning documents into patient charts, and collaborating closely with surgery schedulers, clinical staff, and providers to support seamless patient care.
Ideal candidates will have prior experience in a fast‑paced, high‑volume medical practice and demonstrated success in:
- Managing incoming patient calls and messaging
- Scheduling appointments and/or procedures in a private practice or specialty setting
- Working with provider templates and patient schedules, including schedule scrubbing and appointment optimization
- Performing front‑desk duties such as check‑in/check‑out, insurance verification, co‑pay collection, and follow‑up scheduling
- Delivering excellent, patient‑facing customer service
Previous scheduling or registration experience is preferred. EPIC experience is a plus, but not required. If you enjoy multitasking, helping patients navigate their care, and thriving in a busy front‑office environment, this role may be a great fit.
Fast Facts about ST Health St. Margaret Dermatology
- Monday–Friday, 8‑hour shifts
- No weekends, holidays, or on‑call
- Specialized in Mohs Micrographic Surgery for skin cancer
- State‑of‑the‑art academic teaching facility
- Recently renovated and expanding surgical services
- Convenient location with free onsite parking
Responsibilities:
- Educate patients about their financial responsibilities and connect them to advocacy resources.
- Verify insurance benefits online or by phone.
- Obtain patient or family signatures for treatment and financial consent, following HIPAA rules.
- Direct phone calls to the appropriate areas or clinical providers.
- Perform administrative tasks like scanning medical records and faxing.
- Greet patients warmly and assist with check-in, either through self-arrival technology or at the desk.
- Collect copayments and other patient payments.
- Update patient registration information and schedule follow-up appointments.
- Help patients navigate the healthcare system and provide clear instructions.
- Take action to resolve service issues and ensure continuity of care.
- Register patients in the Biometrics program and explain its benefits.
- Promote and assist with MyST Health patient portal registration.
- Perform tasks according to system-wide competencies and behaviors.
- Carry out other assigned duties as needed.
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
- Act 34
ST Health is an Equal Opportunity Employer/Disability/Veteran
Pay range
$18.79–$28.03 / hr
Set by education and experience. Shift differentials are paid on top.
Your recruiter
Jamie Park
Nurse Recruiter — Pittsburgh Metro
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}pepper2.socialhost.dev › job › 23362614 › patient-services-representative
Patient Services Representative — Pittsburgh, PA | Pepper Health (Library Build)
Patient Services Representative at Pepper Health, Pittsburgh. See the pay range, the schedule, and your recruiter’s name before you apply.
---
type: 'JobPosting'
title: 'Patient Services Representative'
url: 'https://pepper2.socialhost.dev/job/23362614/patient-services-representative/'
job_id: '23362614'
organization: 'SFX Demo'
location: 'Pittsburgh, PA'
employment_type: 'Full-Time'
date_posted: '2026-03-03T13:00:15.567Z'
date_modified: '2026-05-18T09:14:27.827Z'
---
# Patient Services Representative
- Location: Pittsburgh, PA (On-site)
- Employment type: Full-Time
- Category: Billing & Registration
- Shift: Day Job
- Business unit: ST Health St. Margaret
- Pay: $18.79–$28.03 / hr
- Organization: SFX Demo
- Posted: 2026-03-03T13:00:15.567Z
## Description
a {
text-decoration: none;
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…Shift and schedule
Shift
Day Job
Hours
Full-Time
Workplace
On-site
Where you’ll work
Pittsburgh, PA
A city of bridges, neighborhoods and world-class medicine. Affordable living, a booming health sector, and Pepper Health facilities across the metro — from our flagship Shadyside campus to a home-health network covering every borough.
- Pepper Health Shadyside
- Pepper Health Passavant
- Pepper Health Children's
- Pepper Health Rehab Services
- Pepper Health at Home
Benefits
Benefits from day one
Day-one health coverage
Medical, dental and vision start your first day — no waiting period, full- and part-time.
Tuition & certifications
Up to $5,250/yr tuition support plus paid certification renewals and exam fees.
Retirement with match
403(b) with employer match and immediate vesting on your contributions.
PTO & wellbeing days
Generous paid time off, paid parental leave, and dedicated wellbeing days.
Ladders & residencies
Nurse residency, allied apprenticeships, and defined advancement ladders in every area.
Family support
Childcare discounts, caregiver leave, and flexible scheduling that respects your life.
Stories
From people in this role

Allied health at Pepper is a career, not just a job. Certifications paid, cross-training encouraged, and a clear ladder from tech to lead.
Career progression
Where this role can lead
New-grad RN / Residency
Staff RN — specialty certified
Charge / Clinical Resource RN
Nurse Manager or CNS / NP track
Director of Nursing
FAQ
Questions people ask about this role
About this roleCan I cross-train into other modalities?
Yes — cross-training is how most of our imaging and lab teams grow. Your manager builds it into your development plan.
About this roleDo you support continuing education?
Up to $5,250/yr in tuition support plus paid certification fees — many of our techs are in degree programs while working.
About this roleIs there a path from entry roles to clinical careers?
Our patient-care-support roles feed directly into nursing and allied pipelines, with tuition support and schedules that flex around school.
About this roleWhat does advancement look like?
Defined ladders — tech → senior → lead → supervisor — with transparent criteria and pay steps published for every level.
Application process
What happens after you apply
Apply
Two minutes with Apply Start — resume autofill does the rest.
Recruiter screen
A real person reviews every application and reaches out.
Interviews
Meet your manager and the team — virtual or on-site, your pick.
Offer
Transparent pay, benefits walkthrough, and time to decide.
Welcome
Paid onboarding, a peer buddy, and your 90-day growth plan.
Related
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