About this role
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
The Department of Otolaryngology is hiring a Director, Operations to lead strategic and operational functions across its growing pediatric and adult services. Based at 4401 Penn Avenue, Pittsburgh, PA 15224, this full‑time role works Monday–Friday during daylight hours and oversees the day‑to‑day management of Pediatric Otolaryngology services within UPP, including leadership of teams at ST Health Children’s Hospital and multiple community clinic locations. This position will also play an integral role in Adult Otolaryngology operations, requiring travel to Oakland and various adult and pediatric outpatient sites. The Director will partner closely with department leadership to drive strategic initiatives, support departmental growth and development, and ensure effective stewardship of clinic and OR time at Children’s Hospital. With extensive collaboration across adult and pediatric divisions and involvement in new site development, this role offers unique opportunities for professional growth within a fast‑expanding academic surgical department.
Responsibilities:
- Supervise coding and charge entry staff (where applicable). Work with staff to improve revenue process within the BU and solve problems and identify resources related to insurance coverage and reimbursement issues for all BU community based BU.
- Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers.
- Serve on all committees as assigned. Provide leadership, oversight and direction for assigned special project activities.
- Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians.
- Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations.
- Develop operating and capital budgets for BU may include, but not limited to, PSD, School of Medicine and hospital. Ensure that BU meets budget goals. Assist with the supervision and oversight of the BU budgets (i.e., clinical practice plan, hospital, School of Medicine, and research). Assist the Administrator by maintaining financial records/reports used to monitor and analyze performance against goals.
- Responsible for the charge lag process ensuring the business unit (BU) professional fees are entered into the EPIC systems within established timeframes. Serve as a BU resource in developing strategies to maximize reimbursement and disseminate regulatory information pertaining to changes in reimbursement and/or coding while ensuring regulatory compliance.
- Manage the human resources functions for the BU including recruitment, performance evaluations, and corrective action regarding staff within the BU which may include, but not limited to, PSD, School of Medicine and hospital. Mentor office managers and staff.
- May assist with accredited fellowship program to ensure compliance with required training components and may act as liaison with GME department.
- Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives. Assist faculty and coach staff to establish and achieve programmatic goals.
- Oversee all contracts and lease agreements for BU. Provide direction and support to the BU management staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.) Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high quality products and supplies. May act as liaison to outside vendors.
- Act as a consultant to physicians in developing new strategic business opportunities and develop new outreach sites for BU. Provide assistance when opening BU in the community, identify market strategies, growth opportunities and oversee quality and efficiency of outpatient office locations. Ensure BU is in compliance with ST Health policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid).
- Work closely with Clinical, Administration and Information Services staff in identifying opportunities for improving cost and quality of care through in-depth process and cost of care analysis, forming recommendations to drive significant operational changes.
- Coordinate all EPIC activity including training for staff, as required. Create necessary reports in EPIC, specifically those to evaluate physician productivity. Conduct quarterly physician productivity meetings.
- Assist in establishing and implementing policy related to BU including, but not limited to, professional licensure, registration and/or certification; risk management; clinical operations and clinical compliance; and staff and patient safety. Identify educational needs of all BU outpatient office staff who provide treatment and care to inpatients as well as outpatients of the physicians. Assist in meeting in educational requirement of staff.
- Act as a consultant to physicians in developing new strategic business opportunities and develop new outreach sites for BU. Provide assistance when opening BU in the community, identify market strategies, growth opportunities and oversee quality and efficiency of outpatient office locations. Ensure BU is in compliance with ST Health policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid).
- Manages day to day operations and establishes criteria for setting organization-wide priorities; defining goals and objectives for selected initiatives.
- Responsible for the charge lag process ensuring the business unit (BU) professional fees are entered into the EPIC systems within established timeframes. Serve as a BU resource in developing strategies to maximize reimbursement and disseminate regulatory information pertaining to changes in reimbursement and/or coding while ensuring regulatory compliance.
- Develops and maintains operational policies and procedures for various departments and support areas.
- Supervise coding and charge entry staff (where applicable). Work with staff to improve revenue process within the BU and solve problems and identify resources related to insurance coverage and reimbursement issues for all BU community-based BU.
- Uses internal and external replenishment systems and processes to impact product acquisition and assists in annual review of capital requests.
- Maintains organizational focus on quality initiative and results through required performance improvement projects.
- Coordinate all EPIC activity including training for staff, as required. Create necessary reports in EPIC, specifically those to evaluate physician productivity. Conduct quarterly physician productivity meetings.
- Develop operating and capital budgets for BU may include, but not limited to, PSD, School of Medicine and hospital. Ensure that BU meets budget goals. Assist with the supervision and oversight of the BU budgets (i.e., clinical practice plan, hospital, School of Medicine, and research). Assist the Administrator by maintaining financial records/reports used to monitor and analyze performance against goals.
- Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives. Assist faculty and coach staff to establish and achieve programmatic goals.
- Assure the development of goals and objectives for assigned areas/departments are in alignment with the mission, vision and values of the hospital.
- Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers.
- Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations.
- Oversees new construction, renovation projects and building utilization. Assists VPO in assessing existing needs and plans for new programs and services to support the needs of the Business Unit.
- Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians.
- Monitors operating statistics and patterns to identify trends and changes across the business unit.
- Assist in establishing and implementing policy related to BU including, but not limited to, professional licensure, registration and/or certification; risk management; clinical operations and clinical compliance; and staff and patient safety. Identify educational needs of all BU outpatient office staff who provide treatment and care to inpatients as well as outpatients of the physicians. Assist in meeting in educational requirement of staff.
- Participates in developing a corporate culture of patient and staff satisfaction, empowerment, problem solving and accountability.
- May assist with accredited fellowship program to ensure compliance with required training components and may act as liaison with GME department.
- Conveys courtesy, respect, enthusiasm and positive attitudes with patients, staff, medical staff and visitors.
- Oversee all contracts and lease agreements for BU. Provide direction and support to the BU management staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.) Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high-quality products and supplies. May act as liaison to outside vendors.
- Bachelor’s Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 5 years of experience
- OR – Bachelor’s Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / FMR Program Graduate / 3 years of experience
- OR – Master’s Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 3 years of experience
- OR – Master’s Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / Fellowship Program Graduate / 3 years of experience-
- Advanced knowledge of applicable federal, state, and local laws as they pertain to physician BU management, preferred.
- Knowledge of revenue cycle, physician billing, and contracts, preferred.
Licensure, Certifications, and Clearances:
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
Act 73 FBI Clearance with renewal
ST Health is an Equal Opportunity Employer/Disability/Veteran
Pay range
$38.12–$65.95 / hr
Set by education and experience. Shift differentials are paid on top.
Your recruiter
Jamie Park
Nurse Recruiter — Pittsburgh Metro
Share or keep this job
Start your application
About two minutes. Leave your name and email; we send a link that keeps your place for 14 days.
What search engines and AI agents see
Read from this page, not described
{
"@context": "https://schema.org",
"@type": "JobPosting",
"title": "Director, Operations (UPP Dept of Otolaryngology)",
"description": "a {\n text-decoration: none;\n color: #464feb;\n}\ntr th, tr td {\n border: 1px solid #e6e6e6;\n}\ntr th {\n background-color: #f5f5f5;\n}\nThe Department of Otolaryngology is hiring a Director, Operations to lead strategic and operational functions across its growing pediatric and adult services. Based at 4401 Penn Avenue, Pittsburgh, PA 15224, this full‑time role works Monday–Friday during daylight hours and oversees the day‑to‑day management of Pediatric Otolaryngology services within UPP, including leadership of teams at ST Health Children’s Hospital and multiple community clinic locations. This position will also play an integral role in Adult Otolaryngology operations, requiring travel to Oakland and various adult and pediatric outpatient sites. The Director will partner closely with department leadership to drive strategic initiatives, support departmental growth and development, and ensure effective stewardship of clinic and OR time at Children’s Hospital. With extensive collaboration across adult and pediatric divisions and involvement in new site development, this role offers unique opportunities for professional growth within a fast‑expanding academic surgical department.Responsibilities:Supervise coding and charge entry staff (where applicable). Work with staff to improve revenue process within the BU and solve problems and identify resources related to insurance coverage and reimbursement issues for all BU community based BU.Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers.Serve on all committees as assigned. Provide leadership, oversight and direction for assigned special project activities.Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians.Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations.Develop operating and capital budgets for BU may include, but not limited to, PSD, School of Medicine and hospital. Ensure that BU meets budget goals. Assist with the supervision and oversight of the BU budgets (i.e., clinical practice plan, hospital, School of Medicine, and research). Assist the Administrator by maintaining financial records/reports used to monitor and analyze performance against goals.Responsible for the charge lag process ensuring the business unit (BU) professional fees are entered into the EPIC systems within established timeframes. Serve as a BU resource in developing strategies to maximize reimbursement and disseminate regulatory information pertaining to changes in reimbursement and/or coding while ensuring regulatory compliance.Manage the human resources functions for the BU including recruitment, performance evaluations, and corrective action regarding staff within the BU which may include, but not limited to, PSD, School of Medicine and hospital. Mentor office managers and staff.May assist with accredited fellowship program to ensure compliance with required training components and may act as liaison with GME department.Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives. Assist faculty and coach staff to establish and achieve programmatic goals.Oversee all contracts and lease agreements for BU. Provide direction and support to the BU management staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.) Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high quality products and supplies. May act as liaison to outside vendors.Act as a consultant to physicians in developing new strategic business opportunities and develop new outreach sites for BU. Provide assistance when opening BU in the community, identify market strategies, growth opportunities and oversee quality and efficiency of outpatient office locations. Ensure BU is in compliance with ST Health policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid).Work closely with Clinical, Administration and Information Services staff in identifying opportunities for improving cost and quality of care through in-depth process and cost of care analysis, forming recommendations to drive significant operational changes.Coordinate all EPIC activity including training for staff, as required. Create necessary reports in EPIC, specifically those to evaluate physician productivity. Conduct quarterly physician productivity meetings.Assist in establishing and implementing policy related to BU including, but not limited to, professional licensure, registration and/or certification; risk management; clinical operations and clinical compliance; and staff and patient safety. Identify educational needs of all BU outpatient office staff who provide treatment and care to inpatients as well as outpatients of the physicians. Assist in meeting in educational requirement of staff.Act as a consultant to physicians in developing new strategic business opportunities and develop new outreach sites for BU. Provide assistance when opening BU in the community, identify market strategies, growth opportunities and oversee quality and efficiency of outpatient office locations. Ensure BU is in compliance with ST Health policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid).Manages day to day operations and establishes criteria for setting organization-wide priorities; defining goals and objectives for selected initiatives.Responsible for the charge lag process ensuring the business unit (BU) professional fees are entered into the EPIC systems within established timeframes. Serve as a BU resource in developing strategies to maximize reimbursement and disseminate regulatory information pertaining to changes in reimbursement and/or coding while ensuring regulatory compliance.Develops and maintains operational policies and procedures for various departments and support areas.Supervise coding and charge entry staff (where applicable). Work with staff to improve revenue process within the BU and solve problems and identify resources related to insurance coverage and reimbursement issues for all BU community-based BU.Uses internal and external replenishment systems and processes to impact product acquisition and assists in annual review of capital requests.Maintains organizational focus on quality initiative and results through required performance improvement projects.Coordinate all EPIC activity including training for staff, as required. Create necessary reports in EPIC, specifically those to evaluate physician productivity. Conduct quarterly physician productivity meetings.Develop operating and capital budgets for BU may include, but not limited to, PSD, School of Medicine and hospital. Ensure that BU meets budget goals. Assist with the supervision and oversight of the BU budgets (i.e., clinical practice plan, hospital, School of Medicine, and research). Assist the Administrator by maintaining financial records/reports used to monitor and analyze performance against goals.Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives. Assist faculty and coach staff to establish and achieve programmatic goals.Assure the development of goals and objectives for assigned areas/departments are in alignment with the mission, vision and values of the hospital.Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers.Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations.Oversees new construction, renovation projects and building utilization. Assists VPO in assessing existing needs and plans for new programs and services to support the needs of the Business Unit.Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians.Monitors operating statistics and patterns to identify trends and changes across the business unit.Assist in establishing and implementing policy related to BU including, but not limited to, professional licensure, registration and/or certification; risk management; clinical operations and clinical compliance; and staff and patient safety. Identify educational needs of all BU outpatient office staff who provide treatment and care to inpatients as well as outpatients of the physicians. Assist in meeting in educational requirement of staff.Participates in developing a corporate culture of patient and staff satisfaction, empowerment, problem solving and accountability.May assist with accredited fellowship program to ensure compliance with required training components and may act as liaison with GME department.Conveys courtesy, respect, enthusiasm and positive attitudes with patients, staff, medical staff and visitors.Oversee all contracts and lease agreements for BU. Provide direction and support to the BU management staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.) Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high-quality products and supplies. May act as liaison to outside vendors.Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 5 years of experience OR - Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / FMR Program Graduate / 3 years of experience OR - Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 3 years of experience OR - Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / Fellowship Program Graduate / 3 years of experience- Advanced knowledge of applicable federal, state, and local laws as they pertain to physician BU management, preferred.Knowledge of revenue cycle, physician billing, and contracts, preferred.Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting with renewalAct 33 with renewalAct 34 with renewalAct 73 FBI Clearance with renewalST Health is an Equal Opportunity Employer/Disability/Veteran",
"identifier": {
"@type": "PropertyValue",
"name": "Pepper Health",
"value": "23361552"
},
"datePosted": "2026-03-23",
"employmentType": "FULL_TIME",
"hiringOrganization": {
"@type": "Organization",
"@id": "https://pepper2.socialhost.dev/#organization",
"name": "Pepper Health",
"sameAs": "https://pepper2.socialhost.dev/"
},
"jobLocation": {
"@type": "Place",
"address": {
"@type": "PostalAddress",
"addressLocality": "Pittsburgh",
"addressRegion": "PA",
"addressCountry": "US"
}
},
"url": "https://pepper2.socialhost.dev/job/23361552/director-operations-upp-dept-of-otolaryngology/",
"directApply": true,
"validThrough": "2026-12-11",
"workHours": "Day Job shift",
"baseSalary": {
"@type": "MonetaryAmount",
"currency": "USD",
"value": {
"@type": "QuantitativeValue",
"minValue": 38.12,
"maxValue": 65.95,
"unitText": "HOUR"
}
}
}pepper2.socialhost.dev › job › 23361552 › director-operations-upp-dept-of-otolaryngology
Director, Operations (UPP Dept of Otolaryngology) — Pittsburgh, PA | Pepper Health (Library Build)
Director, Operations (UPP Dept of Otolaryngology) at Pepper Health, Pittsburgh. See the pay range, the schedule, and your recruiter’s name before you apply.
---
type: 'JobPosting'
title: 'Director, Operations (UPP Dept of Otolaryngology)'
url: 'https://pepper2.socialhost.dev/job/23361552/director-operations-upp-dept-of-otolaryngology/'
job_id: '23361552'
organization: 'SFX Demo'
location: 'Pittsburgh, PA'
employment_type: 'Full-Time'
date_posted: '2026-03-23T12:00:18.983Z'
date_modified: '2026-05-18T09:14:12.58Z'
---
# Director, Operations (UPP Dept of Otolaryngology)
- Location: Pittsburgh, PA (On-site)
- Employment type: Full-Time
- Category: Other
- Shift: Day Job
- Business unit: University of Pittsburgh Physicians
- Pay: $38.12–$65.95 / hr
- Organization: SFX Demo
- Posted: 2026-03-23T12:00:18.983Z
## Description
a {
text-decoration: none;
color: #464feb;
…
Shift and schedule
Shift
Day Job
Hours
Full-Time
Workplace
On-site
Where you’ll work
Pittsburgh, PA
A city of bridges, neighborhoods and world-class medicine. Affordable living, a booming health sector, and Pepper Health facilities across the metro — from our flagship Shadyside campus to a home-health network covering every borough.
- Pepper Health Shadyside
- Pepper Health Passavant
- Pepper Health Children's
- Pepper Health Rehab Services
- Pepper Health at Home
Benefits
Benefits from day one
Day-one health coverage
Medical, dental and vision start your first day — no waiting period, full- and part-time.
Tuition & certifications
Up to $5,250/yr tuition support plus paid certification renewals and exam fees.
Retirement with match
403(b) with employer match and immediate vesting on your contributions.
PTO & wellbeing days
Generous paid time off, paid parental leave, and dedicated wellbeing days.
Ladders & residencies
Nurse residency, allied apprenticeships, and defined advancement ladders in every area.
Family support
Childcare discounts, caregiver leave, and flexible scheduling that respects your life.
Stories
From people in this role
Allied health at Pepper is a career, not just a job. Certifications paid, cross-training encouraged, and a clear ladder from tech to lead.
Career progression
Where this role can lead
New-grad RN / Residency
Staff RN — specialty certified
Charge / Clinical Resource RN
Nurse Manager or CNS / NP track
Director of Nursing
FAQ
Questions people ask about this role
About this roleCan I cross-train into other modalities?
Yes — cross-training is how most of our imaging and lab teams grow. Your manager builds it into your development plan.
About this roleDo you support continuing education?
Up to $5,250/yr in tuition support plus paid certification fees — many of our techs are in degree programs while working.
About this roleIs there a path from entry roles to clinical careers?
Our patient-care-support roles feed directly into nursing and allied pipelines, with tuition support and schedules that flex around school.
About this roleWhat does advancement look like?
Defined ladders — tech → senior → lead → supervisor — with transparent criteria and pay steps published for every level.
Application process
What happens after you apply
Apply
Two minutes with Apply Start — resume autofill does the rest.
Recruiter screen
A real person reviews every application and reaches out.
Interviews
Meet your manager and the team — virtual or on-site, your pick.
Offer
Transparent pay, benefits walkthrough, and time to decide.
Welcome
Paid onboarding, a peer buddy, and your 90-day growth plan.
Related
Explore similar careers nearby
Similar jobs
Quality Improvement Specialist, Provider Performance (Hybrid)- Pittsburgh, PA
$34.98–$60.52 / hr
Academic Support Coordinator
$20.20–$32.01 / hr
Director, Surgical Central Services
Pay shared at interview
Business Process Consultant II
$41.87–$72.43 / hr
LifeSolutions Account Manager – Hybrid
$29.92–$51.79 / hr
Claims Editing Vendor and Management Strategist
$44.77–$77.45 / hr