IT Customer Service Support

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    "description": "Job DescriptionDM Health is looking for a new IT Customer Service Support to join the IT Service Center. The IT Service Center Technician provides IT support primarily over the phone serving as the subject matter expert on an array of business applications. The technician is also the first point of escalation for all IT related inquiries supporting employees, contractors, and clients of DM Health. By partnering with end-users and IT teams, the technician assists in ensuring all incidents are analyzed and resolved within the agreed time frames. Team collaboration is paramount in order to ensure high quality solutions are delivered on a consistent basis. This individual is expected to operate with minimal supervision and is expected to make decisions independently when needed, delivering an excellent customer service experience every time.To be an IT Customer Service Support technician you will practice Ability to prioritize and quickly resolve technical issues Consistently adheres to defined Service Desk processes and procedures Highly analytical thinking & problem solving skills Maintains an advanced level of knowledge for supported products and support policies Responsible for deploying software using automated tools Effective, supportive and responsive team player that can collaborate to resolve complex issues Excellent customer service ethic with ability to communicate with and train non-technical audiences on software and systems use Ability to adapt quickly to new technologies and changing business requirements Proven ability to quickly learn new applications, processes, and procedures Independent judgment and initiative Comfortable under high-stress and exhibits the poise to focus in a fast-paced environment  Regular and reliable attendance Excellent oral and written communication skills Perform all responsibilities of this position while continually presenting a positive and professional example for the rest of the team and the companyRequired Qualifications2+ years of relevant, recent technical support experience required, desktop support experience, and call center phone support experience.Required Qualifications :2+ years of relevant, recent technical support experience required, desktop support experience, and call center phone support experience.Preferred QualificationsAdvanced experience with the following: Microsoft Operating Systems including Windows XP/7/8/10 MS Exchange/Outlook 2007/2010/2013 environments; IE 8/10/11, Chrome Active Directory Users and Computers Microsoft Applications including the MS Office Suite, Attribute Editor or similar Administration Tools Mainframe and Emulators; Unix/Putty; Citrix; SQL Server; remote computer control software HP Printer Support VPN Software including Cisco AnyConnect and JuniperEducationVerifiable High School diploma or GEDBusiness OverviewIt's a new day in health care.Combining DM Health and Aetna was a transformative moment for our company and our industry, establishing DM Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a DM Health colleague, you'll be at the center of it all.At DM Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, DM Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://DMhealth.com/covid-19We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.DM Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran  we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for DM Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team.",
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---
type: 'JobPosting'
title: 'IT Customer Service Support'
url: 'https://pepper2.socialhost.dev/job/11077285/it-customer-service-support/'
job_id: '11077285'
organization: 'SFX Demo'
location: 'London, England'
date_posted: '2020-06-10T15:12:57.27Z'
date_modified: '2020-09-22T16:03:02.443Z'
---

# IT Customer Service Support

- Location: London, England
- Category: Information Systems
- Pay: not listed — this posting doesn’t list a range yet. Your recruiter can share it before you apply.
- Organization: SFX Demo
- Posted: 2020-06-10T15:12:57.27Z

## Description

Job Description
DM Health is looking for a new IT Customer Service Support to join the IT Service Center. The IT Service Center Technician provides IT support primarily over the phone serving as the subject matter expert on an array of business applications. The technician is also the first point of escalation for all IT related inquiries supporting employees, contractors, and clients of DM Health. By partnering with end-users and IT teams, the technician assists in ensuring all incidents are analyzed and resolved within the agreed time frames. Team collaboration is paramount in order to ensure high quality solutions are delivered on a consistent basis. This individual is expected to operate with minimal supervision and is expected to make decisions independently when needed, delivering an excellent customer service experience every time.
To be an IT Customer Service Support technician you will practice
Ability to prioritize and quickly resolve technical issues
Consistently adheres to defined Service Desk processes and procedures
Highly analytical thinking & problem solving skills
Maintains an advanced level of knowledge for supported products and support policies
…

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