Technical Support Representative

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    "description": "Job DescriptionThis entry level Technical Support Representative position requires the prompt technical responses to questions from DM store, pharmacy and Quick Clinic employees regarding troubleshooting, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems and Photo. This Technical Support Representative requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this Technical Support Representative is to take live trouble-shooting calls daily 100% of the time. This Technical Support Representative must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.Key Responsibilities: Documents problems, completes problem tickets and requests information in the support tools Maintain knowledge with accurate up-to-date information relating to current policies, procedures and troubleshooting techniques Must effectively manage call workload Provide superior customer support by analyzing, diagnosing and resolving problems and request within service level agreements Required to meet certification requirements and performance standards Collaborates well in a team environment Types 30 words per Quick The full time employee will work 5 days a week and able to work one weekend shift a week.Required Qualifications1-2+ years of prior call center experience, technical experience or retail/ customer service experiencePreferred Qualifications Experience in a help desk/call center environment providing technical support in a retail environment Experience working in a team environment. Experience using computer hardware and software applications and have a strong ability to multi task.EducationHigh school diploma or GEDBusiness OverviewIt's a new day in health care.Combining DM Health and Aetna was a transformative moment for our company and our industry, establishing DM Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a DM Health colleague, you'll be at the center of it all.At DM Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, DM Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://DMhealth.com/covid-19We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.DM Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran  we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for DM Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team.",
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---
type: 'JobPosting'
title: 'Technical Support Representative'
url: 'https://pepper2.socialhost.dev/job/11077286/technical-support-representative/'
job_id: '11077286'
organization: 'SFX Demo'
location: 'Wroclaw, Silesian Voivodeship'
date_posted: '2020-06-10T15:12:57.273Z'
date_modified: '2020-09-22T16:03:02.443Z'
---

# Technical Support Representative

- Location: Wroclaw, Silesian Voivodeship
- Category: Information Systems
- Pay: not listed — this posting doesn’t list a range yet. Your recruiter can share it before you apply.
- Organization: SFX Demo
- Posted: 2020-06-10T15:12:57.273Z

## Description

Job Description
This entry level Technical Support Representative position requires the prompt technical responses to questions from DM store, pharmacy and Quick Clinic employees regarding troubleshooting, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems and Photo. This Technical Support Representative requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this Technical Support Representative is to take live trouble-shooting calls daily 100% of the time. This Technical Support Representative must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.
Key Responsibilities:
Documents problems, completes problem tickets and requests information in the support tools
Maintain knowledge with accurate up-to-date information relating to current policies, procedures and troubleshooting techniques
Must effectively manage call workload
Provide superior customer support by analyzing, diagnosing and resolving problems and request within service level agreements
…

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