Patient Relations Coordinator – ST Health Washington

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    "description": "The Patient Relations Coordinator plays a vital role in ensuring every patient and family feels heard, supported, and respected throughout their healthcare experience. This position serves as a key liaison between patients, families, and care teams, working collaboratively to address concerns, resolve complaints, and promote a culture of compassion, accountability, and service excellence. The ideal candidate is an effective communicator, skilled problem‑solver, and dedicated advocate for patient‑centered care. Responsibilities:Participate on committees related to family-centered care or service excellence.Assist volunteer activities associated with the Patient Representative function.Carry out requirements of complaint management policy and procedure.Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.Accurately document and report accounts of problems and activities on behalf of patients and families.Schedule: Monday-Friday, 8AM-4PM. Travel may be required to ST Health Greene at times.Bachelors degree and 1 year of customer service experience; or an Associates degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience. Ability to command resources, influence peers and multi-task.Understand and apply quality improvement principles.Excellent written and verbal communication and organizational skills.Strong computer skills and ability to work independently.Licensure, Certifications, and Clearances:Act 31 Child Abuse Reporting with renewalAct 33 with renewalAct 34 with renewalAct 73 FBI Clearance with renewalST Health is an Equal Opportunity Employer/Disability/Veteran",
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---
type: 'JobPosting'
title: 'Patient Relations Coordinator - ST Health Washington'
url: 'https://pepper2.socialhost.dev/job/23361618/patient-relations-coordinator-st-health-washington/'
job_id: '23361618'
organization: 'SFX Demo'
location: 'Washington, PA'
employment_type: 'Full-Time'
date_posted: '2026-03-30T15:45:20.647Z'
date_modified: '2026-05-18T09:14:13.91Z'
---

# Patient Relations Coordinator - ST Health Washington

- Location: Washington, PA (On-site)
- Employment type: Full-Time
- Category: Customer & Member Service
- Shift: Day Job
- Business unit: ST Health Washington
- Pay: $21.14–$35.13 / hr
- Organization: SFX Demo
- Posted: 2026-03-30T15:45:20.647Z

## Description

***The Patient Relations Coordinator plays a vital role in ensuring every patient and family feels heard, supported, and respected throughout their healthcare experience. This position serves as a key liaison between patients, families, and care teams, working collaboratively to address concerns, resolve complaints, and promote a culture of compassion, accountability, and service excellence. The ideal candidate is an effective communicator, skilled problem‑solver, and dedicated advocate for patient‑centered care.***

**Responsibilities:**
…

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