---
type: 'JobPosting'
title: 'Patient Relations Coordinator - ST Health Washington'
url: 'https://pepper2.socialhost.dev/job/23361618/patient-relations-coordinator-st-health-washington/'
job_id: '23361618'
organization: 'SFX Demo'
location: 'Washington, PA'
employment_type: 'Full-Time'
date_posted: '2026-03-30T15:45:20.647Z'
date_modified: '2026-05-18T09:14:13.91Z'
---

# Patient Relations Coordinator - ST Health Washington

- Location: Washington, PA (On-site)
- Employment type: Full-Time
- Category: Customer & Member Service
- Shift: Day Job
- Business unit: ST Health Washington
- Pay: $21.14–$35.13 / hr
- Organization: SFX Demo
- Posted: 2026-03-30T15:45:20.647Z

## Description

***The Patient Relations Coordinator plays a vital role in ensuring every patient and family feels heard, supported, and respected throughout their healthcare experience. This position serves as a key liaison between patients, families, and care teams, working collaboratively to address concerns, resolve complaints, and promote a culture of compassion, accountability, and service excellence. The ideal candidate is an effective communicator, skilled problem‑solver, and dedicated advocate for patient‑centered care.***

**Responsibilities:**

- Participate on committees related to family-centered care or service excellence.

- Assist volunteer activities associated with the Patient Representative function.

- Carry out requirements of complaint management policy and procedure.

- Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.

- Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.

- Accurately document and report accounts of problems and activities on behalf of patients and families.

**Schedule:**Monday-Friday, 8AM-4PM. Travel may be required to ST Health Greene at times.

- Bachelors degree and 1 year of customer service experience; or an Associates degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience.

- Ability to command resources, influence peers and multi-task.

- Understand and apply quality improvement principles.

- Excellent written and verbal communication and organizational skills.

- Strong computer skills and ability to work independently.

**Licensure, Certifications, and Clearances:**

- Act 31 Child Abuse Reporting with renewal

- Act 33 with renewal

- Act 34 with renewal

- Act 73 FBI Clearance with renewal
**ST Health is an Equal Opportunity Employer/Disability/Veteran**

## Apply

- [Apply for this role](https://sfxdemo.site.findly.com/job/apply-form)
- [This posting on the web](https://pepper2.socialhost.dev/job/23361618/patient-relations-coordinator-st-health-washington/)