Full-Time Patient & Family Concierge, Senior

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    "description": "Join Our Community!\n \nAre you passionate about the patient experience and seeking growth opportunities? ST Health is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at ST Health with positivity and integrity. Join us as we provide Life Changing Medicine to our community. \n \nPosition: Full-Time Patient and Family Concierge, SeniorDepartment: 4 Pav - Medical Stepdown UnitLocation: ST Health PassavantShifts: Daylight, evening, weekend, and holiday shifts. Hours vary by unit.\n**Title and salary are based on education and experience.\n\nResponsibilities:\nThe primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following: \n\nHandle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.\nCoordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.\nBuild and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.\nComplete patient admissions, discharges, and transfers through the electronic health record.\nUpdate Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.\n\n\nThe secondary function of the Patient & Family Concierge, Senior is as a Patient & Family Concierge, which may include the following duties:\nDestination Coordinator:\n\nGreet and assist hospital guests.\nProvide directions and information.\nUse computers for patient information while respecting confidentiality.\n\nEVS Associate:\n\nClean assigned areas and remove trash.\nMake beds and ensure cleanliness.\nReport issues to the supervisor.\n\nTransporter:\n\nSafely transport patients and equipment.\nDeliver supplies and record transportation data.\nReport activities to the manager.\n\nSupply & Equipment Management:\n\nOrder and organize supplies.\nMaintain inventory and check expiration dates.\nMonitor and stock patient and supply areas.\n\nPatient Care Support:\n\nRespond to call lights and assist patients.\nRound hourly and distribute care plans.\nPerform audits and update bulletin boards.\nFollow mandatory reporting procedures.\n\n*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.·       High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.\n·       6 months of experience as a Patient & Family Concierge or equivalent\n·       Demonstrated competency in all responsibilities of Patient & Family Concierge role\n·       Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance\n·       Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times\n·       Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges\n·       Ability to follow written and verbal instructions\nLicensure, Certifications, and Clearances:\n\nAct 34\n\nST Health is an equal opportunity employer. Minorities/Veterans/Individuals with Disabilities.",
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---
type: 'JobPosting'
title: 'Full-Time Patient & Family Concierge, Senior'
url: 'https://pepper2.socialhost.dev/job/23362105/full-time-patient-family-concierge-senior/'
job_id: '23362105'
organization: 'SFX Demo'
location: 'Pittsburgh, PA'
employment_type: 'Full-Time'
date_posted: '2026-01-29T17:30:22.157Z'
date_modified: '2026-05-18T09:14:21.11Z'
---

# Full-Time Patient & Family Concierge, Senior

- Location: Pittsburgh, PA (On-site)
- Employment type: Full-Time
- Category: Patient Care Support
- Shift: Variable
- Business unit: ST Health Passavant
- Pay: $18.79–$28.03 / hr
- Organization: SFX Demo
- Posted: 2026-01-29T17:30:22.157Z

## Description

**Join Our Community!**

Are you passionate about the patient experience and seeking growth opportunities? ST Health is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at ST Health with positivity and integrity. Join us as we provide Life Changing Medicine to our community.
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