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Patient Care Support

Support Service Worker – Western Behavioral Health of the Alleghenies

  • AltoonaPA
  • Varies
  • On-site
  • Day Job

PostedJanuary 20, 2026

About this role

We are hiring Support Service Workers to support ST Health – Western Behavioral Health of the Alleghenies.

The Support Service Workers will provide services and other activities as designated in the Individual Support Plan (ISP). This will be done in a manner consistent with efficiency, cost effectiveness and regulatory compliance.

Responsibilities:

Compliance

  • Follow Values of Everyday Lives’ Policy.
  • Submit HR documentation on time.
  • Wear Identification badge.
  • Comply with Agency requirements.

Support and Relations

  • Enhance individual’s growth and development.
  • Follow Individual Support Plan (ISP) and Agency policies.
  • Prioritize customer service.
  • Communicate courteously with Managing Employer.
  • Report and document complaints.
  • Maintain customer relationships.
  • Strive for quality and satisfaction.

Safety and Documentation

  • Report safety issues and injuries.
  • Follow infection control and safety standards.
  • Complete infection control surveys.
  • Document care and observations.
  • Notify changes in individual’s condition.
  • Complete and submit records on time.

Participation and Confidentiality

  • Join Agency committees as needed.
  • Support Agency mission and philosophy.
  • Attend required training.
  • Protect confidentiality of individuals, Managing Employer, and Agency.
  • Must be able to read and write at an 8th grade level in order to complete service records.
  • Agency with Choice Services: Companion Services W1727: Level 3 Companion services are provided to individuals living in private residences for the limited purposes of providing supervision and minimal assistance that is focused solely on the health and safety of the adult individual with intellectual disabilities.
  • Must successfully complete background checks to include federal and state mandated clearances, employee health screening, and post job offer drug testing.

Licensure, Certifications, and Clearances:

  • Automotive Insurance
  • Driver’s License
  • Act 34
  • OAPSA

ST Health is an Equal Opportunity Employer/Disability/Veteran

Pay

This posting does not list a range yet.

Your recruiter

Sam Patel

Early-Careers Recruiter

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pepper2.socialhost.dev › job › 23362019 › support-service-worker-western-behavioral-health-of-the-alleghenies

Support Service Worker - Western Behavioral Health of the Alleghenies — Altoona, PA | Pepper Health (Library Build)

Support Service Worker… at Pepper Health, Altoona. See the schedule and your recruiter’s name before you apply — this posting doesn’t list a range yet.

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type: 'JobPosting'
title: 'Support Service Worker - Western Behavioral Health of the Alleghenies'
url: 'https://pepper2.socialhost.dev/job/23362019/support-service-worker-western-behavioral-health-of-the-alleghenies/'
job_id: '23362019'
organization: 'SFX Demo'
location: 'Altoona, PA'
employment_type: 'Varies'
date_posted: '2026-01-20T09:30:19.22Z'
date_modified: '2026-05-18T09:14:19.33Z'
---

# Support Service Worker - Western Behavioral Health of the Alleghenies

- Location: Altoona, PA (On-site)
- Employment type: Varies
- Category: Patient Care Support
- Shift: Day Job
- Business unit: ST Health Western Behavioral Health
- Pay: not listed — this posting doesn’t list a range yet. Your recruiter can share it before you apply.
- Organization: SFX Demo
- Posted: 2026-01-20T09:30:19.22Z

## Description

**We are hiring Support Service Workers to support ST Health - Western Behavioral Health of the Alleghenies.**

The Support Service Workers will provide services and other activities as designated in the Individual Support Plan (ISP). This will be done in a manner consistent with efficiency, cost effectiveness and regulatory compliance.
…

The full Markdown agents read

A day in the role

From PCT to nursing school — Sam’s story

  • Captions
  • Transcript
  • Audio-described

Shift and schedule

  • Shift

    Day Job

  • Hours

    Varies

  • Workplace

    On-site

Where you’ll work

Altoona, PA

A close-knit central-PA community in the Allegheny foothills, home to our Altoona hospital and a growing surgical program — where nurses know their patients by name and the mountains are twenty minutes away.

About working in Altoona
  • Pepper Health Altoona
  • Altoona Surgical Pavilion

Benefits

Benefits from day one

  • Day-one health coverage

    Medical, dental and vision start your first day — no waiting period, full- and part-time.

  • Tuition & certifications

    Up to $5,250/yr tuition support plus paid certification renewals and exam fees.

  • Retirement with match

    403(b) with employer match and immediate vesting on your contributions.

  • PTO & wellbeing days

    Generous paid time off, paid parental leave, and dedicated wellbeing days.

  • Ladders & residencies

    Nurse residency, allied apprenticeships, and defined advancement ladders in every area.

  • Family support

    Childcare discounts, caregiver leave, and flexible scheduling that respects your life.

Stories

From people in this role

Sam T., Patient Care Technician

I came in as a PCT with zero healthcare experience. Two years later Pepper is paying for my nursing degree while I work the schedule school needs.

Sam T.Patient Care Technician · RN student on tuition support

Career progression

Where this role can lead

  1. Patient Care Tech

  2. Senior PCT / Unit Secretary

  3. PCT III — precepting new hires

  4. Nursing school on tuition support

  5. Graduate nurse at Pepper

FAQ

Questions people ask about this role

About this roleCan I cross-train into other modalities?

Yes — cross-training is how most of our imaging and lab teams grow. Your manager builds it into your development plan.

About this roleDo you support continuing education?

Up to $5,250/yr in tuition support plus paid certification fees — many of our techs are in degree programs while working.

About this roleIs there a path from entry roles to clinical careers?

Our patient-care-support roles feed directly into nursing and allied pipelines, with tuition support and schedules that flex around school.

About this roleWhat does advancement look like?

Defined ladders — tech → senior → lead → supervisor — with transparent criteria and pay steps published for every level.

Application process

What happens after you apply

  1. Apply

    ~2 min

    Two minutes with Apply Start — resume autofill does the rest.

  2. Recruiter screen

    2–3 days

    A real person reviews every application and reaches out.

  3. Interviews

    Week 1–2

    Meet your manager and the team — virtual or on-site, your pick.

  4. Offer

    Within 30 days

    Transparent pay, benefits walkthrough, and time to decide.

  5. Welcome

    Day one

    Paid onboarding, a peer buddy, and your 90-day growth plan.

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Support Service Worker – Western Behavioral Health of the Alleghenies

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