Patient Services Representative

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    "description": "Purpose:Do you enjoy providing customer service?  Are you looking to work with patients?  ST Health Corporate Services is hiring a full-time Patient Services Representative to support the ST Health Washington Emergency Department.  This role would work varying days, including rotating weekends and holidays, during varying shifts (primarily 5:00pm-3:30am and 6:00pm-6:30am).A Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies.  They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate.  Additionally, this role updates patient's demographics and insurance coverage information, as well as schedules subsequent appointments within the continuum of care, all while promoting an overall culture of service excellence.If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired ST Health Experience, apply today!Responsibilities:Help patients navigate the healthcare system by providing clear and understandable instructions.Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Assist with administrative duties in the office including but not limited to scanning of medical records and faxingGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceSchedule or connect patient to resources to schedule for ancillary services at checkoutUnderstand the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the ST Health Experience.Assist patients in education of financial responsibility and connect them to advocacy resources as needed.Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.Promote MyST Health patient portal and assist patients in registration when applicable.Collect copayments and any other applicable patient payments at the point of service.Provide a warm greeting for all patients.Register patients in Biometrics (fingerprint recognition) program and explain benefits.Confirm and/or update patient registration information at checkout.Appropriately distribute / triage phone calls to other areas and / or clinical providers.Schedule follow-up appointments within the practice at checkout.Completion of high school graduate or equivalent is required.Experience with personal computer-based applications and other various office equipment and proficient typing skills are preferred.Two years of experience in a medical / billing / fiscal or customer service function is preferred.Knowledge of medical terminology is preferred.Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:Act 34ST Health is an Equal Opportunity Employer/Disability/Veteran",
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    "datePosted": "2026-03-30",
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---
type: 'JobPosting'
title: 'Patient Services Representative'
url: 'https://pepper2.socialhost.dev/job/23362902/patient-services-representative/'
job_id: '23362902'
organization: 'SFX Demo'
location: 'Washington, PA'
employment_type: 'Full-Time'
date_posted: '2026-03-30T15:30:19.063Z'
date_modified: '2026-05-18T09:14:31.72Z'
---

# Patient Services Representative

- Location: Washington, PA (On-site)
- Employment type: Full-Time
- Category: Administrative & Office Supprt
- Shift: Day Job
- Business unit: Corporate Finance
- Pay: $19.60–$30.25 / hr
- Organization: SFX Demo
- Posted: 2026-03-30T15:30:19.063Z

## Description

**Purpose:**
Do you enjoy providing customer service? Are you looking to work with patients? ST Health Corporate Services is hiring a full-time Patient Services Representative to support the ST Health Washington Emergency Department. This role would work varying days, including rotating weekends and holidays, during varying shifts (primarily 5:00pm-3:30am and 6:00pm-6:30am).

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