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Retail Store Manager

Store Manager in Training

  • CharlestonSC

PostedJune 25, 2020

About this role

Job Description
General Summary:
The Store Manager In Training (SMIT) job is the first step in the DM/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the DM/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years.
A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to DM/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a DM/pharmacy store including:
Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
The Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and DM/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.
Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the stores crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote DM customer service culture (greet, offer help, and thank)
Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
Handle all customer relations issues in accordance with company policy
Promote a positive shopping experience for all customers
Maintain customer/patient confidentiality
3. Merchandising/Presentation
Price merchandise
Stock shelves
Reset departments following POGs adapting them to a particular store
Organize and execute the display and signing of weekly, major promotional and seasonal merchandise
Organize and execute the display and maintenance of off-shelf merchandise
4. Loss Prevention
Control use of register keys, securing door keys, alarm codes, and safecombinations
Execute locking of safe and security doors and setting of alarms when closing the store
Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report
Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly
Protect store assets
Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases
Maintain and react to Electronic Article Surveillance system
Ensure price accuracy, using POS Price Accuracy Report and in-store price audits
5. Operations
Respond to MIS
Review electronic journal
Access, input, retrieve and analyze information from the computer
Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine
Maintain an organized office and backroom
Work reserve stock
Oversee and execute the preparation of the daily cash report and weekly summary
Develop sales/hours forecasts
Load and unload deliveries
Lift 35 pound trays/cases to a height of 4 feet
Move trays/cases from one location to another
Verify and document billing of merchandise (check-in merchandise)
Execute and document merchandise returns and inter-store transfers
Operate a cash register – including: cash, check and charge transactions
Bagging merchandise
Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings
Deliver deposits and secure change from the bank maintain a balanced imprest fund
Schedule daily, weekly activities; prepare weekly work schedules based on stores budgeted hours
Finalize weekly payroll
Ensure compliance with all company policies and procedures and federal and state laws
Prepare, complete and distribute reports and records: paid out summary; key recs (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested
Open/close store
Conduct a walk through of the store and establish a prioritized list of tasks
Answer telephone
Identify and react to in-store repairs
Execute payment of outside vendors as appropriate
6. Human Resources
Train, develop, and evaluate crew members and supervisors
Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel
Conduct performance appraisals for all directly assigned personnel
Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job
Coach and execute counseling discussions with store employees
Maintain a work place free from discrimination and harassment
7. Financial Reporting/Administration
Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans
Prepare the store for a physical inventory
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inven
Required Qualifications
? Willingness to accept promotion into a DM/pharmacy Store Manager position if promotion is offered
? Ability to transfer to other DM/pharmacy stores located within the same District
? Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
? 5 + years of retail management experience, or experience as a DM Supervisor
? Ability to transfer to other DM/pharmacy locations outside of the same District
Education
? A high school diploma or GED is required.
– A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.
Business Overview
Its a new day in health care.
Combining DM Health and Aetna was a transformative moment for our company and our industry, establishing DM Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. As a DM Health colleague, youll be at the center of it all.
At DM Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, DM Health colleagues are and will continue to be a critical piece of the countrys health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://DMhealth.com/covid-19
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
DM Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for DM Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.
We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team

Pay

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Senior Nurse Recruiter · 8 yrs at Pepper

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Human Resources Train, develop, and evaluate crew members and supervisors Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel Conduct performance appraisals for all directly assigned personnel Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job Coach and execute counseling discussions with store employees Maintain a work place free from discrimination and harassment7. Financial Reporting/Administration Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans Prepare the store for a physical inventoryDisclaimer:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive invenRequired Qualifications? Willingness to accept promotion into a DM/pharmacy Store Manager position if promotion is offered? Ability to transfer to other DM/pharmacy stores located within the same District? Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred Qualifications? 5 + years of retail management experience, or experience as a DM Supervisor? Ability to transfer to other DM/pharmacy locations outside of the same DistrictEducation? A high school diploma or GED is required.- A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.Business OverviewIts a new day in health care.Combining DM Health and Aetna was a transformative moment for our company and our industry, establishing DM Health as the nations premier health innovation company. 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Search result card

pepper2.socialhost.dev › job › 11129167 › store-manager-in-training

Store Manager in Training — Charleston, SC | Pepper Health (Library Build)

Store Manager in Training at Pepper Health, Charleston. See the schedule and your recruiter’s name before you apply — this posting doesn’t list a range yet.

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type: 'JobPosting'
title: 'Store Manager in Training'
url: 'https://pepper2.socialhost.dev/job/11129167/store-manager-in-training/'
job_id: '11129167'
organization: 'SFX Demo'
location: 'Charleston, SC'
date_posted: '2020-06-25T08:03:57.127Z'
date_modified: '2020-09-22T16:03:02.443Z'
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# Store Manager in Training

- Location: Charleston, SC
- Category: Retail Store Manager
- Pay: not listed — this posting doesn’t list a range yet. Your recruiter can share it before you apply.
- Organization: SFX Demo
- Posted: 2020-06-25T08:03:57.127Z

## Description

Job Description
General Summary:
The Store Manager In Training (SMIT) job is the first step in the DM/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the DM/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years.
A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to DM/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a DM/pharmacy store including:
Overall store management, supervision, and policy implementation
Sales and inventory management
…

The full Markdown agents read

A day in the role

Life at Pepper Health

  • Captions
  • Transcript
  • Audio-described

Benefits

Benefits from day one

  • Day-one health coverage

    Medical, dental and vision start your first day — no waiting period, full- and part-time.

  • Tuition & certifications

    Up to $5,250/yr tuition support plus paid certification renewals and exam fees.

  • Retirement with match

    403(b) with employer match and immediate vesting on your contributions.

  • PTO & wellbeing days

    Generous paid time off, paid parental leave, and dedicated wellbeing days.

  • Ladders & residencies

    Nurse residency, allied apprenticeships, and defined advancement ladders in every area.

  • Family support

    Childcare discounts, caregiver leave, and flexible scheduling that respects your life.

Stories

From people in this role

Devin R., Lead MRI Technologist

Allied health at Pepper is a career, not just a job. Certifications paid, cross-training encouraged, and a clear ladder from tech to lead.

Devin R.Lead MRI Technologist — joined as a tech

Career progression

Where this role can lead

  1. New-grad RN / Residency

  2. Staff RN — specialty certified

  3. Charge / Clinical Resource RN

  4. Nurse Manager or CNS / NP track

  5. Director of Nursing

FAQ

Questions people ask about this role

About this roleCan I cross-train into other modalities?

Yes — cross-training is how most of our imaging and lab teams grow. Your manager builds it into your development plan.

About this roleDo you support continuing education?

Up to $5,250/yr in tuition support plus paid certification fees — many of our techs are in degree programs while working.

About this roleIs there a path from entry roles to clinical careers?

Our patient-care-support roles feed directly into nursing and allied pipelines, with tuition support and schedules that flex around school.

About this roleWhat does advancement look like?

Defined ladders — tech → senior → lead → supervisor — with transparent criteria and pay steps published for every level.

Application process

What happens after you apply

  1. Apply

    ~2 min

    Two minutes with Apply Start — resume autofill does the rest.

  2. Recruiter screen

    2–3 days

    A real person reviews every application and reaches out.

  3. Interviews

    Week 1–2

    Meet your manager and the team — virtual or on-site, your pick.

  4. Offer

    Within 30 days

    Transparent pay, benefits walkthrough, and time to decide.

  5. Welcome

    Day one

    Paid onboarding, a peer buddy, and your 90-day growth plan.

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